Austin, TX  ·  People Operations  ·  Organizational Transformation

MikeCilla.

People Operations, workforce analytics, and organizational design

My work sits at the intersection of People Operations, workforce analytics, organizational design, and HR technology. I'm most interested in helping organizations build people functions that can actually scale — without losing the ability to execute.

Background
M.S. I/O Psychology
San Jose State University · Behavioral science foundation
Experience
15+ years
People Operations, analytics, and HR technology leadership
Current focus
Workforce & AI Strategy
Workforce strategy, organizational design, and AI readiness
“Human resources are like natural resources; they’re often buried deep. You have to go looking for them.”
— Sir Ken Robinson
Selected Highlights

The work,
in brief.

Fifteen years across startups, mid-market companies, and large enterprise. I came into HR through behavioral science and have spent most of my career at the intersection of people strategy and operational infrastructure.

01
Built a People Operations function from scratch
Designed and staffed a multi-pillar team spanning HR operations, systems and data, analytics, and strategic planning. The goal was a function with enough structure to run consistently — not one that depended on any one person to hold it together.
02
Led a full-cycle HRIS implementation
Took a system from selection through go-live, stabilization, and optimization. Spent a lot of time on the unglamorous parts — data governance, position architecture, the stuff that determines whether a new system actually improves anything.
03
Built workforce analytics programs that actually got used
Started from scratch a few times. The version that worked was less about the tools and more about understanding what decisions people actually needed to make — and building backward from there.
04
Worked closely with senior leaders on org design and workforce decisions
At Juul Labs and since, a meaningful part of the job was helping executives think through restructuring, headcount, and organizational structure. That work is mostly listening, asking questions, and knowing which data is actually relevant.
05
Worked across a range of company sizes and stages
Early-stage advisory, mid-market HR consulting, and enterprise leadership. Each context is different enough that you stop assuming what worked last time will work this time — which is probably the most useful thing I've learned.
Ideas & Writing
Point of View

Most of the organizations I've worked with that struggle with change — new technology, rapid growth, leadership transitions — aren't struggling because of strategy. They're struggling because the underlying people systems aren't solid enough to absorb it.That's usually where the real work is.

On HR as a discipline
The most effective HR teams I've worked with operate more like systems than service desks.
Clear ownership, consistent service delivery, data that's actually trusted. It sounds basic, but most functions aren't there. Getting there is most of the work.
On technology and AI
Most technology problems I've seen are really data or process problems in disguise.
New tools don't fix bad data, unclear ownership, or processes that were already broken. I've found it's worth slowing down to ask what problem you're actually solving before picking a platform.
On People analytics
Analytics only becomes valuable when it actually helps someone make a better decision.
I've built reporting functions that looked like analytics programs and learned the difference the hard way. The question I ask now is: what decision does this need to support? If there's no answer, the analysis probably isn't ready yet.
On building People functions
A function that only works because of who's running it isn't really a function yet.
I've inherited a few of those and built a few of those. The goal is always to get to a place where the structure, the systems, and the team can carry it — not just the person at the top.
Capabilities

Deep
expertise.
Clear focus.

The domains, disciplines, and ways of working where experience runs deep — not surface familiarity.

Individuality
Openness
Efficacy
Winning
Humility
+ Sense of humor
Strategic Leadership
Organizational Design
Structure, role architecture, span of control, CoE models
Workforce Strategy
Planning, scenario modeling, capability frameworks
Executive Advisory
C-suite and senior leadership partnership on people decisions
HR Operating Models
CoE design, service delivery architecture, governance
HR PMO
Portfolio governance, business case development, prioritization
People & Org Strategy
Transformation planning, structural change management
Analytics & Technology
Workforce Analytics
Retention, flight risk, pipeline, and workforce intelligence
HR Technology Leadership
HRIS strategy, implementation, optimization, portfolio management
Data Architecture
Data governance, quality standards, integration strategy
Analytics Infrastructure
Enabling self-service, building toward predictive capability
Technology Strategy
Build vs. buy, vendor evaluation, integration architecture
AI & Workforce
Operating models, capability design, readiness frameworks
Foundations
I/O Psychology
Behavioral science, assessment design, talent selection, engagement
HR Operations
Scalable service delivery, SLA frameworks, operational excellence
Learning & Development
Program design, capability development, manager effectiveness
Talent Acquisition
TA strategy, ATS architecture, recruiting operations
HRBP Leadership
Executive partnership, org change, performance programs
Data Storytelling
Executive communication, visual standards, insight-driven narrative
Career
Fifteen
years.
Four roles.

The career has moved from behavioral science and early consulting work into HR technology, people analytics, and eventually building and running People Operations functions. Tap any role to expand.

2023 — Present
Central Health
Travis County Healthcare District
VP · People Operations
VP, People Operations, Planning & Systems
Lead a People Operations function covering HR service delivery, systems and data, workforce analytics, and strategic planning within a larger People Department. The team runs the HRIS, manages the analytics program, and handles the operational infrastructure that supports roughly 2,300 employees.
CoE LeadershipHR TechnologyWorkforce AnalyticsOrg DesignData GovernanceStrategic Planning
Leadership scope
  • Designed and built the CoE structure, team, and operating model
  • Led full-cycle enterprise HRIS implementation through go-live and optimization
  • Built workforce analytics capability from concept to operational program
  • Drove strategic planning, business case development, and governance design
Strategic focus
  • Workforce strategy in a complex, multi-entity public sector environment
  • HR technology portfolio management and integration architecture
  • Organizational design and executive advisory
  • Building analytical infrastructure to enable leadership decision-making
2018 — 2023
Juul Labs
Director · HR Strategy
Director, HR Strategy & Insights
Built the HR Strategy and Insights function and led people analytics, strategic planning, and HR PMO efforts. Before that, served as a senior HRBP supporting executives across several business units during a period of rapid growth and significant organizational change.
People AnalyticsHR PMOExecutive HRBPOrg RestructureStrategic Planning
Leadership scope
  • Built HR Strategy & Insights function from the ground up
  • Owned people data programs across comp, performance, succession, and org design
  • Supported geographic expansion and multiple major organizational restructures
HRBP scope
  • Field Sales, Marketing, Strategy, Consumer Insights, and DTC
  • Executive-level partnership on org design and talent decisions
  • Delivered people analytics to senior and VP-level audiences
2016 — 2018
Namely
Consultant · Managed Services
HR Consultant, Managed Services
One of the first hires on a new B2B HR consulting practice at a venture-backed HR tech company. Helped define the service model, built out the operational infrastructure, and managed a client portfolio covering HR, HRIS, benefits, and payroll advisory.
Practice DesignB2B ConsultingService DeliveryClient Advisory
Scope
  • Built practice infrastructure: case management, SLAs, SOPs, knowledge base
  • Advised clients on compliance, policy, ER, performance, and leave administration
  • Managed multi-million dollar client portfolio across HRIS, Benefits, and Payroll
Context
  • Early-stage practice at a venture-backed HR technology company
  • Operating at the intersection of technology platform and advisory service
2010 — 2016
Various
Consulting · L&D · Advisory
Consultant, Advisor & L&D Professional
A range of roles across startups, mid-market firms, and enterprise — talent assessment, L&D, HR advisory, and consulting. Highlights include L&D work at a large corporate university, program management at an HR technology firm, and advisory work with several early-stage tech companies. Also taught psychology as an adjunct instructor for a few years, which probably shaped how I think about learning more than anything else did.
Enterprise L&DTalent AssessmentI/O PsychologyStartup AdvisoryAdjunct Instructor
Beyond Work
Mike Cilla

The rest
of the
picture.

Outside of work. I've always thought that what people do with their time when no one's evaluating it says something real about how they operate.

🥁
Drummer — 30 years and counting
Started playing at 13 and never stopped. Drumming is the longest continuous practice of my life — and the one that taught me more about timing, listening, and working within a structure than almost anything else. There's something about holding a rhythm for other people that translates directly to how I think about operational leadership.
🌿
Gardener and hobbyist landscaper
Austin has a way of humbling you in the garden — the heat, the clay soil, the cedar. I've spent a lot of weekends figuring it out anyway. There's something satisfying about work that requires you to think in seasons rather than quarters, and where the feedback loop is honest and unhurried.
🎬
Film and television — thoughtful consumer
Not a completist, but genuinely invested. I tend to gravitate toward writing-driven work — the kind where you notice the craft in retrospect, when a line lands in the third act that was planted in the first. I think of it as a passive education in how narrative structure creates understanding that argument alone can't.
📍
Austin, TX — by choice, not accident
Moved here by way of a career opportunity and stayed by choice. Married, no kids. We've built a life here — good food, great music, and a city that still has the texture of a place in the middle of becoming something.
Field Notes

Observations
from the
field.

Not a blog. A notebook — observations and experiments from the work, written down mostly because writing helps me think through things.

↗ github.com/mikecilla
Field Notes #001 AI · Leadership · I/O Psychology ~1,000 words

I Didn't Adopt an AI Tool.
I Accidentally Built an AI Team.

Something I didn't plan for happened while trying to transfer context between AI tools. Turned out to be more interesting than the original task.

It started the way most useful things do: without a plan.

About two and a half years into my role as VP of People Operations, I realized I had been having a running conversation with an AI — ChatGPT, at the time — about nearly every significant work challenge I was navigating. Workforce analytics. HRIS architecture. Org design. Business cases. Executive communications. Leadership decisions I wasn't ready to talk through with anyone inside the organization.

Somewhere in all of that, I had accumulated something I hadn't set out to build: a living record of how I think.

It wasn't a database. It wasn't documentation. It was closer to what you'd get if you could read someone's professional subconscious.

The Knowledge Transfer Problem

When I started working with Claude — which has genuinely different strengths — I hit the same wall every organization hits when a key employee leaves: the new person is capable, but they don't have the context. They don't know the history. They don't know how you think, what you've already tried, or what matters.

So I did what I would have done with a new director joining my team. I onboarded Claude.

Not by uploading files. By transferring knowledge the way knowledge actually transfers — with documentation, examples of quality work, communication preferences, recurring priorities, historical context, and calibration over time. I shared how I make decisions. What I care about. Where I've been burned. What kinds of outputs I find useful and what reads as generic to me.

It worked. But what happened in the process was more interesting than I expected.

AI Job-Skill Fit: A Classic I/O Problem

One of the foundational concepts in Industrial-Organizational Psychology is person-job fit — the idea that performance improves when an individual's capabilities align well with what the role actually requires. Hire for the wrong fit and you get friction, underperformance, and frustration regardless of raw capability.

What I noticed, gradually, was that the same principle applied to AI systems.

CapabilityChatGPTClaude
Longitudinal memory & contextStrong — 2.5 years of accumulated historyLimited at first; built over time
Strategic conversationStrong — iterative, relationship-awareStrong — rigorous, structurally precise
Large document synthesisAdequateExceptional
Visual artifacts & designLimitedStrong — website, decks, structured outputs
Long-form writing & editingGoodExcellent — nuanced, voice-preserving
Org context & leadership styleDeep — years of calibrationDeveloping — through deliberate onboarding

Different tools. Different fit profiles. Different jobs. The right response wasn't to pick one — it was to understand what each was actually good at, assign accordingly, and manage the handoffs between them. Which is, again, exactly what you'd do with a team of people.

The Unexpected Output: A Leadership User Manual

Here's the part I didn't anticipate.

To transfer context effectively, Claude had to do something unusual: it had to analyze and articulate how I think. Communication patterns. Decision preferences. Leadership tendencies. What I find motivating. Where I tend to overcomplicate. How I process ambiguity. What quality looks like to me versus what adequate looks like.

What emerged from that process was the most detailed and accurate leadership profile I have ever received. More nuanced than any 360 feedback I've been through. More honest than most coaching conversations. Grounded in actual behavioral evidence rather than survey responses.

I was attempting to train an AI. The AI ended up training me.

Not in a mystical sense. In a very practical one: the act of making my thinking legible to a system that needed explicit context forced a level of self-reflection that implicit, accumulated organizational knowledge never demands.

What I Took From It

The biggest surprise wasn't how much work AI could absorb. It was how much organizational psychology still mattered.

Onboarding. Role clarity. Capability development. Knowledge transfer. Performance enablement. Job-skill fit. Every concept that governs how humans integrate into organizations turned out to apply — with remarkable fidelity — to how AI systems integrate into a leadership operating model.

That probably shouldn't be surprising. The underlying challenge in both cases is the same: you have a capable system, and the question is whether the context, structure, and role definition around it are good enough for that capability to actually show up.

Most organizations that struggle with AI adoption aren't struggling because the technology is insufficient. They're struggling because they've skipped the organizational work that would make the technology useful. They've bought the hire before building the job.

I've spent fifteen years arguing that HR should function more like an engineering discipline. It turns out the inverse is also true: AI adoption, done well, looks a lot like good people management.

The technology was new. The people science wasn't.
Field Notes #002 AI · I/O Psychology · Self-Knowledge ~1,100 words

The Most Accurate Leadership Profile
I Have Ever Received.

I was trying to train an AI system to understand how I work. What came out of it was a more detailed picture of how I actually think than I'd gotten from any formal assessment process. That wasn't the point, but it was the interesting part.

The first Field Note described how I onboarded Claude to an existing body of organizational context — treating it less like a tool and more like a new team member who needed to understand how I think before they could be genuinely useful. What I didn't fully describe was what happened in that process that I didn't plan for.

To transfer context effectively, I needed to make my thinking explicit. Not summarized — explicit. Not "here are my priorities" but here is how I reason through a tradeoff, here is what I've tried that didn't work, here is what quality looks like to me versus what merely adequate looks like, here is the question I run every major decision through before I commit to it.

That exercise produced something I've been thinking about since.

The methodology

The knowledge transfer used a structured four-pass analysis of a corpus of 297 professional conversations spanning roughly three and a half years — December 2022 through early 2026. The corpus covered workforce analytics, HRIS architecture, organizational design, governance modeling, business cases, executive communications, and leadership decisions I was working through in real time.

Pass 0 was a calibration pass: classify every conversation by type, signal strength, and analytical value. 51% came back high-signal. 79% fell into strategic analysis or outbound drafting — an unusually clean corpus for behavioral extraction, because most of the low-signal noise had been filtered out by how I use AI in the first place.

Pass 1 extracted voice and communication architecture from 89 outbound drafting conversations — emails, leadership memos, LinkedIn writing, executive messaging. The goal was a replication guide: not a description of how I write, but a model precise enough to produce output I wouldn't need to substantially rewrite.

Pass 2 mapped cognitive and decision frameworks. Not what I decided, but how I decided — the sequencing logic, the tradeoff patterns, the things I consistently prioritized and the things I consistently refused. Adversarial reasoning turned out to be undercounted by keyword detection; it appeared embedded throughout strategic threads, not just in the conversations explicitly framed as pressure-testing.

Pass 3 built the strategic domain map. HR Technology dominated at 72 conversations. Organizational design and governance followed at 29. Workforce analytics at 24. Financial modeling at 22. The concentration wasn't surprising — but seeing it enumerated made the shape of where I actually spend my thinking visible in a way that felt new.

Leadership profile · corpus-derived

Four passes.
One operating system.

Extracted from 297 professional conversations spanning 3.3 years. Not self-reported. Not a survey. Signals derived from observed behavior — writing, decisions, organizational design, and strategic reasoning under pressure.

01
Pass 1 · Voice & Style
Communication architecture
89 outbound drafts analyzed. Analytical, direct, structurally precise — consistent aversion to anything generic or performative.
Contrast framing as primary rhetorical device
Layered explanation: concept → implication → conclusion
Evidence → insight → recommendation as default structure
Sycophancy treated as analytical failure, not tone preference
Directness
Precision
Economy
Warmth
02
Pass 2 · Cognitive frameworks
Decision architecture
Reasoning operates through systems thinking and infrastructure logic. Adversarial pressure-testing embedded throughout — not occasional.
Infrastructure-before-intelligence sequencing in every major initiative
Long-term system credibility over short-term wins — consistent pattern
Compounding credibility as the organizing principle for decision ethics
Adversarial reasoning embedded throughout — not just flagged threads
Systems thinking
Patience
Ambiguity comfort
Risk tolerance
03
Pass 3 · Strategic domains
Domain concentration
79% of conversations fall into strategic analysis or outbound drafting. HR Technology and org design are the primary operating theaters.
HR Technology / Systems: 72 conversations — deepest domain by volume
Org Design / Governance: 29 conversations
Workforce Analytics: 24 conversations — growing concentration
Financial Modeling: 22 conversations — applied, not theoretical
HR Technology
Org Design
Analytics
Finance
04
Pass 4 · Leadership philosophy
Operating identity
The Orchestrator identity is the organizing frame. Six non-negotiables extracted from repeated corpus evidence. Accountability is structural before individual.
The Orchestrator: builds systems that outlast the builder
Climate-based culture — behavior follows conditions, not character
Substance-before-visibility: consistent across all public communications
Data honesty as non-negotiable — 6 distinct refusal patterns observed
Mission focus
Structural depth
Restraint
Self-promotion
Governing question — surfaces across every major decision in the corpus
"Does this make the system more trustworthy, more capable, and more connected to the mission — or does it just make it look that way?"
297
conversations
analyzed
51%
high-signal
conversations
89
outbound drafts
voice corpus
3.3yr
corpus span
Dec 22 – Mar 26
Statistically unvalidated — but behaviorally grounded.

Pass 4 extracted leadership philosophy. Management style. Decision ethics. Non-negotiables. The things I would do regardless of political cost, and the things I consistently refused regardless of how they were framed.

One governing question surfaced across every major decision in the corpus. Not stated once — observed repeatedly, in different contexts, over three years.
Governing question
"Does this make the system more trustworthy, more capable, and more connected to the mission — or does it just make it look that way?"

What the profile produced

The synthesis document that came out of the four passes was the most detailed and accurate leadership profile I have ever received. More specific than any 360 feedback I've been through. More behaviorally grounded than any coaching engagement. More honest — because it wasn't filtered through social desirability, hierarchy anxiety, or the natural tendency people have to soften what they observe about you when they know you'll read it.

It named things I recognized immediately: the infrastructure-before-intelligence sequencing, the compounding credibility principle, the Orchestrator identity, the six non-negotiables. But it also named things I hadn't consciously articulated — the specific rhetorical structures I use to build arguments, the precise tradeoffs I make under pressure, the places where my restraint is an active choice and the places where it might be a blind spot.

One finding I found genuinely clarifying: data honesty appeared as a non-negotiable across six distinct refusal patterns in the corpus. Not as a stated value — as an observed behavioral pattern. I had always thought of data honesty as a working principle. Seeing it documented as something I had actually enacted repeatedly, under different pressures, in different contexts, was different from believing it about myself.

The I/O psychology observation

I've spent most of my career adjacent to talent assessment — pre-employment testing, behavioral interviewing, 360 methodologies, engagement surveys. The fundamental challenge in all of it is the same: how do you get an accurate signal about how someone actually thinks and behaves, rather than how they present themselves or how observers perceive them through their own filters?

The traditional answer involves validated instruments, normed samples, structured rater training, and statistical controls for bias. All of that matters. None of it fully solves the problem.

What the four-pass analysis did differently was use behavioral evidence directly. Not self-report. Not observer ratings. The actual decisions, the actual writing, the actual reasoning patterns — extracted from the work itself over a sustained period of time.

That's not a validated assessment methodology. There's no normative sample. There's no inter-rater reliability. You can't replicate it with a 20-minute survey. I want to be honest about what it isn't.

But as a way of generating self-knowledge — of making the implicit explicit, of seeing patterns in your own behavior that you don't notice from inside the day-to-day — it produced something I haven't gotten from any formal process. The closest analog in the I/O literature might be structured behavioral interviewing, where the premise is that past behavior under specific conditions is the best predictor of future behavior. This was that, applied to a longitudinal record of real conditions rather than recalled examples.

I don't know what to do with that observation yet. But I suspect the most interesting question it opens up isn't about AI at all — it's about what it means to have a durable, longitudinal record of how you actually think, rather than a periodic snapshot of how you describe yourself thinking.

The most valuable thing the exercise produced wasn't the profile. It was the discipline of making my own thinking legible — and finding out what it looked like when someone else read it back.

Austin, TX · Open to conversation

Let’s talk about
what’s next.

Happy to connect if you're working through something in People Operations, thinking about HR technology, or just want to compare notes on any of the above.

LinkedIn
michaelcilla →
Email
mikejcilla@gmail.com
Résumé
View full CV →

The views, opinions, and content expressed on this site are solely my own and do not represent the positions, strategies, or opinions of any current or former employer. All information is intended to represent my individual professional profile and perspectives.